State Farm® Insurance Agent Rob Sweet

"I called to ask why my bill was increased 50%, and was told basically everyone's increased that much in NYS. I then increased my deductible from $500 to $1000, to bring the amount down close to where it was. Two months later my bill went up 40%, because as Nikki said, they basically asked NYS to increase and were approved. Apparently during the conversation, I made a mistake and interrupted Nikki and received a very rude response. After hearing her out I informed her I'd shop around and see what's available. I understand people get edgy when their bills increase with no notice, but customer service should still be handled better. Especially since I've been with them for over 20 years!"

"No interest in serving customers. Two weeks after opening a policy, I received a notification via 'snail mail' that I was automatically going to start paying spousal coverage (despite having no spouse). When I phoned the office, they required me to visit them in person to sign papers opting out of said coverage. Cancelling my policy was nearly impossible, and took a month. Even after cancellation, the company still attempted to deduct premiums from my account. I'm thankful I never needed to attempt filing any sort of claim with this poor provider of customer service."

"Nikki is one of the best agents I have spoken too . Very Nice"

"I love working with Kimberly Stocum. She is very attentive and follow ups timely with any questions."

"Kimberly has gone above and beyond to help me get insurance on my real estate properties. She is always so on top of staying up to date and following up. I would highly recommend this office especially Kimberly."

"Great S.F. Insurance office .. Very friendlly/knowledgeable staff always very helpful. I had a meeting with my agent last year to review each of my policies and made a couple adjustments to my coverage(s) ... I would recommend others take the time to do this."

"Kimberly and Nichole go out of their way to help in any way they can. Very pleased with the service at this establishment. Excited to continue my business here!"

"Kimberly Stocum did an excellent job helping me to switch over all of my insurance policies. Very efficient, professional and pleasant to work with throughout the process."

"Kimberly Is fantastic! always answers all questions, best insurance Service I have ever had!!!"

"Kimberly is always a pleasure to work with. She is very helpful with all my insurance needs and that is greatly appreciated."

"Kimberly has been a great support at the Rob Sweet - State Farm Insurance Agency. She has always returned our phone calls and professionally addressed all our Qs on adding new policies and claims as needed."

"I recently was in Rob Sweet State Farm Insurance office on Market St Corning NY. I met Nikki Pettitt in that office. Nikki was friendly and extremely helpful to me, she answered all my questions..she was very professional and well informed"

"Kimberly made purchasing my boat insurance a breeze. She called the dealer for me and had everything set within an hour."

"Very easy to work with and great service"

"Kimberly S. Has been a huge help in quickly responding whenever I add or remove a vehicle or house. She always follows up to ensure I’m happy. Thanks!!"

"Kim Slocum is always helpful and friendly. She keeps track of us and is a lifesaver when things get forgotten."

"Kimberly Stocum and Rob Sweet have both been excellent agents getting me and my family what we need, when we need it. Awesome job guys!!"

"Kimberly Stocum is a great asset to State Farm. Very sweet person."

"Kim Stocum has always been very helpful any time I come into the office or call. I always ask for her by name and she is wonderful to work with."

"My local office is quick and efficient with returning phone calls and answering questions. Kimberly and Marilynn are always polite, friendly, and care about me, my family and our insurance needs."

"Needed some info today on insurance for a possible new vehicle. Kim Stocum was ready to help and answered all my questions. While talking we also discussed an auto policy change and forms were sent that we auto signed. Always very helpful anytime we call or stop by the office. Been with State Farm for all our insurance over 40 years."

"Nikki is a good person to talk with. Very polite and very good with explaining the situation at hand. When I call State Farm insurance, I honestly hope Nikki is the one who answers my call. Thank you Nikki for being there and handling every issue I bring in a respectful and honest manner. Thanks again, Wendy Schmidt"

"Nikki is always absolutely amazing! Even if it’s just answering lots of questions. She has great patience & is very knowledgeable! She’s truly 1 of a kind!!! Thank you for all you do Nikki!!"

"I have been a State Farm Client farm client for 30+ years and I have found that Kimberly has been very pleasant and knowledgable and answered every question i have a concern with. She has always had a smile on her face. I am very happy with the Rob Sweet Agency and staff. I would highly recommend this agency for your insurance needs."

"Kim went above and beyond to help me out with a new policy. I recommend to go to them"